Privacy Policy

The data controller is Soul x Science. For privacy enquiries, contact us at hello@soulxscience.com.

This policy applies to visitors, registered users, event attendees, newsletter subscribers and online library customers.

Account data: name, email address, phone number, profile photo and password (stored securely via our authentication provider).

Event & ticket data: purchase history, ticket codes, activity registrations and questionnaire responses.

Payment data: transactions are processed by Stripe. We do not store full card details on our servers.

Newsletter data: email address, language preference, subscription source and optional interests.

Usage data: pages visited, device type and analytics data - only if you accept cookies (see our Cookie Policy).

Communications: messages you send via contact forms or email.

To create and manage your account and profile.

To process ticket and subscription purchases and deliver access to events and online content.

To register you for programme activities and send confirmations.

To send newsletters and event updates you have opted into.

To improve our website, services and attendee experience.

To comply with legal obligations and prevent fraud.

Contract: processing necessary to provide tickets, subscriptions and registrations you request.

Consent: newsletters, marketing communications, analytics cookies and optional questionnaire data.

Legitimate interests: site security, service improvement and fraud prevention, balanced against your rights.

Legal obligation: where we must retain records for tax, accounting or regulatory purposes.

Service providers: Supabase (hosting and database), Stripe (payments), Mailchimp (newsletter), Google Analytics (analytics, with consent) and email delivery providers.

These processors act on our instructions and are bound by data protection agreements.

We do not sell your personal data. We may disclose information if required by law or to protect our rights and users.

Account data is kept while your account is active and for a reasonable period afterwards.

Ticket and order records are retained as required for accounting and event administration.

Newsletter data is kept until you unsubscribe.

Analytics data is retained according to Google Analytics settings (typically up to 26 months).

Depending on your location, you may have the right to access, correct, delete or restrict processing of your data, to object, to data portability and to withdraw consent at any time.

You can update your profile in your account settings, unsubscribe from emails via the link in each message, and manage cookie preferences via our cookie banner.

You may lodge a complaint with your local data protection authority.

We use industry-standard measures including encrypted connections (HTTPS), access controls and secure authentication.

No method of transmission over the internet is 100% secure; we work to protect your data and review our practices regularly.

For privacy requests or questions about this policy, email hello@soulxscience.com or visit our Contact page.

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy.